Telephone English

If the phone rings in English, don't be afraid to answer it! The fear of talking on the phone in a second language will disappear if you practise often. The hardest part about using the phone in a language that is not your own is the fact that you cannot see the other person's eyes, mouth and body movements (body language). Although you might not be aware of it, in face-to-face conversation you lip-read and watch for smiles, frowns and moving hands. Listening to someone on the telephone is like doing a section from a taped recording in class. The only difference is that you have to talk back!

In this lesson we look at some of the words and expressions that we use for telephoning. There are also some practice sessions and a quiz for you to check your understanding. And remember, practice makes perfect! Ring, ring...

1. Telephone Terms
   
2. Telephone Language
   
3. Telephone Tips
   
4. Practice 1: Making an Appointment
   
5. Practice 2: Taking a Message
   
6. Practice 3: Ordering a Pizza
   
7. Telephone Quiz